Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Each ticket you post to the customer assist crew will be replied to within less than 1 hour. All regular queries will be replied to immediately. Nevertheless, if the assistance inquiry you have posted calls for the assistance of a licensed technician, we’ll forward the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–quality Tech Assist Service

  • Our tech assist crew is going to be on duty for you 24x7x365 to to respond to all assistance inquiry tickets that you submit. We offer tech assistance for all the applications that are installed in advance on your server. These include our in–house made Online Control Panel, the preferred Operating System along with the server administration panel (depending on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Online Control Panel that is included free with your VPS offers a built–in collection of articles. One can find a number of thorough how–to tutorials and a selection of step–by–step video guides that display all the essential web site maintenance responsibilities. You can easy–access them by clicking the Help or Video buttons in the upper right side of each Control Panel section.