Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum 60 min after the ticket or email was submitted. If your case needs additional assistance from a system administrator, we will direct the support ticket or the e–mail to the person in charge, right away and we will leave a note to let you know that more time will be required for reaching a solution. And if you make use of our Administration Services package, any of the tasks included there will be performed whenever you decide.
A Top–Notch Help Desk Service
- We will be available to you 24x7x365 to answer any queries that you may have regarding our Online Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. In case you also require help with server management tasks, you can take a glimpse at our Administration Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and rebooting services, plus installation and troubleshooting services.
A User–Friendly Help Section
Our Online Control Panel was installed by default for each Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the educational articles also video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.