Phone Support in Web Hosting
We know that being able to talk with a live consultant is rather important, that's why we have three support lines worldwide (UK, USA and Australia) and you have the option to contact us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux web hosting, for example, you will be able to call us and learn more about our services before you order in order to be sure that we meet all of the system requirements for your websites. After the purchase, you'll be able to contact us about all the sales or billing issues you may experience, or receive any type of general or basic technical information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include live phone support for fourteen hours daily. If you are not sure which plan will be suitable for your sites, you would like to learn more about a plan's specifications or you need any other kind of information about our services, you're able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. If you already have an account, you'll be able to contact us about general and sales matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical troubles you'll need to use our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option in case the issue requires extra time to be dealt with or it needs to be escalated to our sysadmins.