You'll find a lot of web hosting providers on the market, still most of them are resellers that have minimal resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can receive via this particular channel of communication will vary based on the service provider - some provide dedicated phone support, many others offer common and customer support only because some issues are more time-consuming and it would be much easier to be resolved via a support ticket, particularly if the situation has to be escalated. However, it is good to find that you could always reach your hosting supplier as there're plenty of small-scale problems that can be taken care of easily and timely with a telephone call, not mentioning that you'll be able to get additional info for the services before you become a customer.

Phone Support in Web Hosting

We know that being able to talk with a live consultant is rather important, that's why we have three support lines worldwide (UK, USA and Australia) and you have the option to contact us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux web hosting, for example, you will be able to call us and learn more about our services before you order in order to be sure that we meet all of the system requirements for your websites. After the purchase, you'll be able to contact us about all the sales or billing issues you may experience, or receive any type of general or basic technical information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we offer include live phone support for fourteen hours daily. If you are not sure which plan will be suitable for your sites, you would like to learn more about a plan's specifications or you need any other kind of information about our services, you're able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. If you already have an account, you'll be able to contact us about general and sales matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical troubles you'll need to use our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option in case the issue requires extra time to be dealt with or it needs to be escalated to our sysadmins.