In case you have a site, a problem may always crop up and it doesn’t automatically need to be related to the hosting service itself. For example, something might go wrong when you bring a software application up to date or some critical content could be modified or deleted unintentionally. Regardless of what the essence of the problem might be, you will need to touch base with the respective customer care team and request them to restore a backup or to help you fix the problem that you are facing. How promptly they will do this will predetermine the time that your sites will be down. For some websites like community websites or web shops, a frequent unavailability often means losing users and money. Therefore, it’s of principal importance that you use the services of a hosting company that offers not only a good technical support service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

In case you’re using any of our Linux web hosting and you have an enquiry or bump into an obstacle, you can get in touch with us 24x7 by posting a technical support ticket or by writing an email and we guarantee that you will obtain a response in no more than 1 hour. If the issue can be sorted out, we’ll do it before we respond, whilst if there’s something that you need to do on your end, we will give you all the necessary details – what settings to check, what workable solutions to try, and so on. Usually, you’ll get a response within no more than 30 minutes, which goes to say that waiting for hours and hours or even for more than one day to receive support is something impossible. Our one-hour reply guarantee is valid for any query that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our extra-fast support service. You’ll obtain a reply to any trouble ticket posted from the web hosting Control Panel or e-mail sent to our client and tech support team within the hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and solve a problem. We will supply you with more details if the solution entails something that needs to be done on your end. If you contact us during weekends or legal holidays, the response time will be exactly the same and due to the fact that our support staff is working 24x7, you will obtain quick assistance for practically any technical, billing or general issue regardless of the hour.