A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It is an efficient way to receive some information about the hosting services or get some issue resolved as you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the low chance of errors when you exchange information such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you're able to do something different while the agent examines the issue involved. What's more, you are able to join a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you'll have to pay when you are calling to a different country.

Live Chat Support in Web Hosting

We supply a live chat support service for all Linux web hosting that we offer and we can help you with almost everything in real time. In case you do not have an account with us yet, we are able to provide you with more information about the packages to help you to get the most suitable package. In case you are a current client, we will be able to help you with any general or billing matter and even with lots of common technical troubles, for example an email address setup in a desktop e-mail client. When you can't call us for whatever reason or you are in some country where we don't have a local telephone number, our live chat is the best way to contact us. Certainly, some issues need longer time to examine and test, so you'll have to open a ticket to our technicians, however, we're able to save you time and help you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is accessible to all of our prospective and current clients. In case you're looking for a new web hosting account, you are able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated hosting so that you can pick the right package for your sites. If you already have an account with us, we'll support you in a very timely manner with billing, general and 1st level techissues. Even though in some cases you'll need to open a ticket since there're situations that can't be resolved through a live chat, we will help you with various standard jobs, for instance installing an e-mail account in an email client or redirecting one domain name to another one. In this way, you will receive quick assistance and you'll save plenty of time.