There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a support ticket system. This is the easiest means of correspondence for different reasons. In the event that no company representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste large pieces of information without the need to worry about misprints, and if a certain problem needs more time to be solved or a number of replies must be exchanged, all the information will be in the very same place, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which means that if you need to supply information or to follow instructions, you will have to use no less than 2 different admin interfaces and this number may rise in case you wish to manage several domains. Besides, lots of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you like with only a few clicks, without leaving your web hosting account. The ticketing system offers a quick-search field, which will help you track down virtually any support ticket that you’ve already posted, if you need it. In addition, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to tackle a given issue before you actually send a ticket. The response time is maximum 60 minutes, which means that you can get swift assistance at any particular time and if our tech support team suggests that you should do something inside your hosting account, you can do it right away without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you want to get in touch with our client support team, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to open a new ticket without any effort and to search through older tickets using a smart search box. Additionally, you will be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can perform all of these operations without logging out of your Control Panel at any time, which means that in case you experience any predicament or have an enquiry, you can contact our support engineers and solve the issue at hand in no more than one hour using one single support platform.