Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you like with only a few clicks, without leaving your web hosting account. The ticketing system offers a quick-search field, which will help you track down virtually any support ticket that you’ve already posted, if you need it. In addition, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to tackle a given issue before you actually send a ticket. The response time is maximum 60 minutes, which means that you can get swift assistance at any particular time and if our tech support team suggests that you should do something inside your hosting account, you can do it right away without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you want to get in touch with our client support team, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to open a new ticket without any effort and to search through older tickets using a smart search box. Additionally, you will be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can perform all of these operations without logging out of your Control Panel at any time, which means that in case you experience any predicament or have an enquiry, you can contact our support engineers and solve the issue at hand in no more than one hour using one single support platform.