The support that you'll get from your web hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with a current account. Timely and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual website hosting provider and not from some reseller. When you acquire a hosting account via a company that doesn't own its servers and it can't access them directly, it is almost certain that you will wait for a day or two to receive a reply to any kind of question, so your sites may remain offline for ages. In comparison, a company which provides different ways of communication and has a tech support crew that is available at any time can assist you right away and help you limit or completely avoid any downtime and prospective losses.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance promptly, that's why our web hosting services include 24/7 technical support along with various ways of contact. In case you do not have an account yet, you can easily call us or use our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up obtaining a service that you can't use. In case you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers that you can find today, we reply to all the tickets within the hour, so you won't need to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you obtain a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and basic queries. Our representatives will assist you to choose the right package or provide you with information about our servers, in order to verify whether the system requirements for your web sites are met. In case you are an existing customer, you can also contact us via email or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that whenever you employ any of these two ways of contact, you will get a reply within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other companies, even big ones, you can compare the reply time considering that it ordinarily takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS

Using our Linux VPS, you will not have to wait for more than 1 hour in order to receive help for any kind of difficulty that you could have with the server or the software which comes pre-installed with it. We warrant this short response time for all tickets which you open via your billing Control Panel or e-mail messages which you send to our tech support team. We have local phone numbers in several countries around the globe plus a live chat service where we'll help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so regardless what your question or issue is, there will always be someone to assist you without delay. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you are able to benefit from the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Hosting

With a one-hour max answer time warranty, you will take advantage of prompt support when you acquire a dedicated server through our company. Our customer and tech support crews are online 24/7/365, which means that if you open a ticket via your billing account or you send an email about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs a longer period of time to be resolved or if it should be given to our administrators, as it's much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.